“This is our second stay at Ramona's place and certainly not our last. The apartment has everything you may need (the washer and dryer are so appreciated and the comfortable furniture most welcome). And the location can't be beat! A full variety of shops and restaurants are a stone's throw away. The lovely Lake with its three-mile walking path is just a bit further, but a delightful way to get in some exercise. Ramona is incredibly responsive and always ready to make your stay even more pleasant. I highly recommend a stay here.” Airbnb Guest, April 2017
“THIS is the place to stay in “city my apartment is located in.” I’m a hotel snob and Ramona’s place is way better! Way more room, cleaner, quieter, and convenient location.” Airbnb Guest, June 2018
What Homesharer wouldn’t LOVE to have reviews like this? As an Airbnb Superhost I have over 250 Five Star Reviews and you can too. My blog is going to provide ongoing tips and tactics to help you be as successful at your Homesharing venture as I am with mine. This post is specifically dedicated to providing Homesharers with insight on how to make your guests stay positively memorable in a way that generates great reviews for you and repeat customers. A great first Homeshare stay is like a great first date and your guests will want to recreate it over and over again. So, let’s get started!Looking at these specific guests’ stays please find highlighted below the steps I took to make sure all went well.
I responded immediately to inquiries about booking.
I checked in the day before arrival sending a message reiterating the keyless entry instructions and wishing the guest safe travels.
One guest requested to park in my driveway to unload their bags upon arrival and I responded immediately granting that request.
I checked in about 30 minutes after arrival time to confirm that the guest had entered the apartment and that all was okay.
While these things may seem like common sense, I see reviews on other HomeShare listings all the time that demonstrate that not all HomeSharers understand how these simple practices will most often result in great reviews and repeat guests, and will prevent bad reviews. One bad review can cause a death spiral for a HomeShare listing – don’t let it happen to you!
Obviously every HomeShare may not have a washer and dryer or be located in close proximity to a Lake, but all Homesharers are capable of setting up the best possible accommodations and being responsive to their guests.
Some efforts are unique to certain guests, but most HomeShare best practices are universal. Check in soon for my next blog where I will be sharing what I have learned about universal best practices.
Until then, Happy HomeSharing!
***As always, don’t forget to use the Ramona the Host Homesharers accounting system, saving you time and money, so you will be able to focus on taking care of your guests and earning your own five star reviews. If you don’t have it already, click here to get the App now.